Support

How can we help?

For questions about membership access, invite codes, orders, or your account, the council is here to help. Most inquiries receive a response within one business day.

Common topics

  • · Membership invite codes and access issues
  • · Order status, shipping, and delivery questions
  • · Lab results and product information
  • · Refunds and returns — see our Refund Policy
  • · Privacy and data requests — see our Privacy Policy